Modern portals that calm call volume and keep residents confident
Boards across the Poconos share the same pain: residents can’t find documents, communication is scattered, and volunteers don’t have time to post updates. Multimedium.dev centralizes everything and provides concierge support so bylaws, dues notices, amenities, and emergency alerts stay current.
Typical outcomes
- 65% fewer “where is this document?” requests within 60 days of launch.
- 93% resident adoption when concierge support posts updates weekly.
- Board receives quarterly analytics deck with resident engagement stats.
“We finally have one source of truth. Residents stopped calling the office for documents within weeks.”
Board Treasurer, Pocono Pines HOA
How we reduce board workload
Concierge support that keeps information accurate and timely
HOA volunteers have day jobs. Multimedium.dev acts as your digital secretary—publishing updates, routing maintenance tickets, and keeping information easy to find.
Content concierge
Send PDFs, photos, or quick notes—Haydn posts and formats everything so community updates go live the same day.
Resident help desk
Support inbox with 24-hour response goals and escalation paths for property management.
Board meeting prep
Monthly adoption reports, agenda talking points, and highlight reels ready for trustees or management partners.
Compliance checks
Quarterly review of ADA, privacy, and records policies so the board stays in good standing.
Adoption insights
Monthly board-ready dashboards with recommendations to keep residents logging in.
How onboarding works
A six-step launch that keeps residents in the loop
From discovery through launch day communications, the process is documented and transparent so the board always knows what’s next.
- 1Discovery session with board leadership and property management
- 2Resident survey and content inventory with concierge assistance
- 3Design preview with your association-branded portal walkthrough
- 4Next.js build, resident import, permissions, and automated alerts
- 5Launch communications toolkit, training, and office hours
- 630-day adoption dashboard review with next-quarter priorities
Why boards feel confident
Transparent pricing options, training, and quarterly strategy reviews keep the portal aligned to community goals.
Portal essentials
Every build includes the tools residents and staff expect—plus concierge coverage to keep information organized.
Resident accounts
Role-based access for boards, committees, and homeowners with audit history on every update.
Document library
Organize minutes, bylaws, forms, and newsletters with search and expiration reminders.
Announcements & alerts
Pin urgent notices, schedule recurring reminders, and trigger SMS/email alerts when needed.
Events & amenities
Manage event RSVPs, amenity reservations, and maintenance schedules from one dashboard.
Compare your options
DIY builders vs. Multimedium.dev concierge
Boards often try to shoehorn HOA needs into generic website platforms. Here’s what changes when you move to a purpose-built portal.
Generic website builder
Multimedium.dev HOA portal
No resident logins, difficult to keep documents organized.
Secure resident accounts with permissions, search, and expiration reminders.
Volunteers must post updates manually.
Concierge posting and escalation paths so the board stays focused on operations.
No compliance guidance or analytics.
Quarterly compliance review, adoption dashboard, and resident support stats.
Give residents one place to stay informed
Request a walkthrough tailored to your current tools, communication pain points, and budget.